Communication means understanding others. This seems so simple and is yet so complex. Because in the professional world, communication is more than just understanding. It is a strategic instrument for achieving goals and a key to personal and professional success. Especially senior managers need to be able to convince at all levels and in all situations: dealing with colleagues, clients, in discussions or contract negotiations. This can only be achieved with good and efficient communication skills. In this book, communication trainer Jorge Klapproth offers some valuable insights how to improve communication skills in important situations. He offers possible solutions and strategies for targeted and effective communication.